Phat Chef Limited Return Policy

At Phat Chef, we really want you to love what you picked out and feel amazing bringing the Phat Chef way of life into your day. That said, we do have a few simple rules for the times when something just doesn’t work out—here’s how returns and cancellations work.

This Limited Return Policy applies to all purchases made through phatcheflife.com.

We offer a 7-day return window for physical Collections. You have 7 calendar days from the date your order is marked delivered to initiate a return. If 7 days have passed since delivery, we unfortunately can’t offer a refund or exchange.

To be eligible for a return, your item must be in the same condition that you received it. This means:

●      The item must be unused, unwashed, and unworn.

●      The item must be in its original packaging with all tags and inserts included.

●      Items that show signs of use, damage, or are missing parts for reasons not due to our error will not be accepted for return.

To keep things fair and to protect the integrity of our offerings, the following are final sale and not eligible for return or refund:

●      Digital Content: All digital downloads, guides, and virtual collections are final sale once the download link has been accessed or sent.

●      Personalized Items: Any personalized or custom items are final sale.

●      Completed Services: Coaching, fitness/yoga instruction, nutrition consults, and other services are non-refundable once they’ve been delivered/performed.

●      Gift Cards: Phat Chef gift cards cannot be returned or redeemed for cash.

●      Sale Items: Only regular-priced items may be refunded; unfortunately, items marked as "Final Sale" cannot be returned.

Getting your return started is simple:

●      Email Us: Send a note to our team at riesllc@outlook.com with your order number and a quick note on what you’re returning.

●      Wait for Approval: Our team will review your request and send you a Return Authorization and instructions on where to send your package.

●      Shipping: Please note that customers are responsible for paying their own shipping costs for returning items. Shipping costs are non-refundable. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

Once your return is received and inspected, we’ll email you to let you know we got it and whether your refund is approved.

If approved, we’ll process the refund back to your original payment method. Depending on your bank/payment provider, it may take 7–10 business days to show up.

SERVICE REFUNDS

For our Wellness, Fitness, and Coaching services, we require 24–48 hours’ notice for cancellations or rescheduling (depending on the specific service/package details you booked). Sessions cancelled outside that window may be subject to a cancellation fee or forfeiture of the session credit. If a cancelation is made in less than the above-mentioned time frame no refund will be made.

Contact Us

If you have any questions about our policy or need help with a specific order, please reach out to us at: Email: riesllc@outlook.com Website: phatcheflife.com

Thanks for being part of Phat Chef—we appreciate you.

Phat Chef reserves the right to amend this policy at any time to reflect changes in our business or legal requirements.